Digital Competency Training – NGO Mondo (2021–Present)
- Client: Mondo
- Category: Digital Transformation & Adoption
- Address: Uganda
Since November 2021, I’ve had the privilege of working with NGO Mondo as a Digital Competencies Trainer, delivering digital literacy programs to underserved communities across Uganda. This work sits at the heart of my commitment to digital transformation and inclusion, and it has allowed me to directly empower youth and women—many of whom are first-time technology users—with the skills they need to navigate the digital world confidently.
The Digital Competency Training (DCT) program is uniquely smartphone-first, acknowledging that for many participants, a mobile phone is their primary or only access to the internet. I’ve facilitated interactive training sessions that cover mobile phone basics, internet browsing, online communication tools like email and WhatsApp, mobile money, social media use, and most importantly, online safety and cyber hygiene. These sessions are not just about teaching tools—they’re about building confidence, awareness, and agency.
I’ve delivered this training in several refugee settlements and host communities, including Canon Apollo Core PTC in Fort Portal, Lodonga in Yumbe District, Rwamwanja Refugee Settlement in Kamwenge, Yumbe Town, and Kyaka II Refugee Settlement in Kyegegwa District.
A major focus of my work has been to make the training practical and immediately applicable. Participants learn how to use digital tools not just for communication, but also for education, job searching, accessing public services, engaging with community groups, and managing their daily lives more efficiently. I’ve seen firsthand how a few hours of tailored, respectful digital training can transform someone’s sense of opportunity and connectedness.
Beyond delivering the training, I’ve supported monitoring and evaluation, collecting participant feedback and sharing insights with the NGO Mondo team to help improve the curriculum and scale the program.
Working with NGO Mondo has been deeply fulfilling. It’s reinforced my belief that digital inclusion is not just about infrastructure—it’s about people. By bringing digital skills to those who’ve historically been left behind, we’re not just closing a gap—we’re opening doors to participation, empowerment, and dignity.